Top 5 Gluten-Free Accommodating Spots to Enjoy in Merle Hay, Des Moines

Jodi Allen

I placed a pickup order at 5:16pm and app said order would be ready at 5:30pm. Arrived at 5:45pm and it took until 5:50pm to get assistance. Teenager at register stated it would take 10 minutes. He then confirmed with cook that 10 minutes was accurate. Cook looked at ticket and said with 2 gluten free sandwiches it would be a while. Grill started to be cleaned at 6:05 pm and order was started at 6:10 pm. Let me point out that while standing there waiting I watched the counter fill up with other pick up orders and people walk in put in their order and receive it while I was there. Someone obviously made a conscious decision not to fill my order in a timely manner because of the gluten free sandwiches. Jasmine attempted to give me a cookie and I refused because of allergies at 6:20pm. At 6:23pm more than an hour after my order was placed I received my order finally. My specific instructions in my order were to write names on the sandwich package and to bag the gluten free separately. Neither instruction was followed. Jasmine gave me 2 coupons for 3 sandwiches and I told her i should receive 3 because our order was due at 5:30pm. She said no and that we could leave and didn't need to return to the store. Not once did she apologize or provide an explanation. I was not happy and yelled going out the door thanks for not saying I'm sorry. I would have been happy with the 2 coupons and an apology. Jasmine lacks the skills to be a manager if she can't apologize to a customer for a decision she probably made. I feel that Jasmine was discriminatory in her actions because of the food allergies and her overall actions. Jersey Mike's as a company has practices in place to accommodate customers with food allergies but this employee seems to have decided to not provide your typical great service becsuse of it.

Claudia Stewart

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Bruce Reyer