This spot serves up a customizable pizza experience with a fun vibe, crispy crust, and impressive customer service follow-up despite some hiccups.
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James Murdock
I was here visiting family and had never heard of Blaze Pizza. I saw on Google that Blaze has a decent rating and the restaurant was close to where we were hanging out, so I decided to place a pickup order online. I ordered a large pepperoni and sausage, a large pepperoni and double cheese, a small gluten free mushroom, and cheese bread.
The restaurant seemed clean. My order was as ready when it was supposed to be. The staff was welcoming. When I got back to my family all of the food was still hot. The flavors were good (I tried all four items that I bought).
Upon looking at my receipt I noticed that I’d been charge a 15% tip which I didn’t know about and certainly didn’t authorize. I tip very well for good service when I dine in, and I am generous with delivery drivers, but I generally don’t tip if I’m picking up my order. I was shocked that a 15% tip would be added to an online order without the consent of the customer. At no point in the online ordering process was the addition of a tip noted.
I called the store for more than 20 minutes but no one answered. I made a complaint online.
The next day I received both an email and a phone call from a manager. They seemed to sincerely want to know what had gone wrong on their end. They were apologetic and compensated for their mistake.
Blaze Pizza certainly needs to address a couple of issues. First, no more automatically charging online customers a 15% tip that they did not initiate. Second, answer your phone.
BUT, I was impressed with their follow up. They won me back with their customer service. I’ll give them another try.
Experience a fantastic mix of flavors and tasty options, perfect for a casual dining vibe with great takeout choices.
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Linda Barrett
First time at the Fort Myers location. Great food and service. Kylie was so helpful explaining menu options, offered us tasting samples and made us feel so welcome accommodating me with gluten free options. We'll be back for sure!!! Linda & Brian B.
This charming spot wows with a fantastic tea selection and delightful decor, making every visit feel special and unique.
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Tiffany Marshall
This was a lovely experience! Both the tea and the treats were delicious and well-curated and it was wonderful to be able to have my gluten-free family member there and have her be able to do all the courses with us.