I would like to start by emphasizing that the food and the atmosphere were lovely on our visit with excellent provision for gluten free options. However, for the second time in a row the following situation happened :
1) I make a reservation through an offer link sent to me by Cote with complimentary cremant
2) Upon arrival the staff confirm this offer
3) We order the complimentary cremant and reconfirm the offer code
4) When the the bill arrives it contains the full cost of the cremant
5) I then have to quibble and explain again and get the bill corrected
6) Various excuses are offered such as "You didn't let us know" (which I did) or "it is very busy" (which it wasn't)
At the end of a lovely meal it is disappointing to have to tackle this matter (again !!)
I would like to know if Cote Richmond are hoping that I won't notice and pay for the drinks or is it a system issue or is it staff training ?
In any event it is a little unpleasant and it does not happen at other branches of Cote
I hope you will get back to me on this and that this can be ironed out.
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Yuliia Voronina
It's great that we didn't have to book a table. In this chain, it's often possible to come without a reservation.
The atmosphere is very pleasant, the music is not loud. You can easily communicate. I ordered via QR code, for some reason I waited 30 minutes. I ordered poached eggs with salmon. Delicious. I enjoyed it. There is a Gluten Free menu,
Best lentil/carrot/ginger loaf I've had! Big shout-out to the young foreign girl who took our order. She had the patience and consideration to ask about every detail pertaining to my condition (I'm coeliac). She really did go the extra mile to help.
I'm truly sorry to say I've forgotten her name so I can thank her publicly, but if she's reading this, she knows 100% who I am ;-)
Can I just say, my partner and I, have traveled extensively around your country (=Poland), from north to south - we always come back with treasured memories. Dziękuję :-)
Thanks a million !! :-)