John Paul was an amazing server that went above and beyond to make our experience fun and memorable. He is a kind human who made us feel special and this really meant a great deal because my friends and I met for my birthday. We love the location and the food, but seriously Twigs is lucky to have John Paul on their staff. Thank you! I also appreciate that they have a vegan and a gluten free menu upon request.
Burgerville is a half star above fast food. The indoor atmosphere is dated and typical, hard, uncomfortable fast food plastics. The food is sourced regionally as much as possible.
That said, the texture and quality of thier burger meat took a noticable dip for most of the last fifteen years. More recently, they have been working to bring standards back up in food quality. Prices have increased markedly...as they have everywhere.
That said, I and my spouse had the #6 burger, to go, with Carlton farms meat patty and melty white cheddar...all with the option of a Franz gluten free bun. I am celiac, so that is what we ordered.
I remember the fresh, cheesy, salty, perfect fat ratio burger mouthfee of old drive-ins when I was younger. The #6, with the Franz gluten free bun, was that fond memory revisited.
Our two quarter pounders and two regular fries came to about thirty...but four of that was the gluten free bun I am so thankful I have the option of.
I do wish they offered GF onion rings or kept sweet potato fries on the menu year round. Thier basic fries are ok...just need to be left in the oil another thirty seconds, I think.
The burgerville spread is heavy on the mustardy, vinegar notes. I mix some avacado mayo and bbq sauce with it and it's much improved for tater dipping.
For the quality, the knowledge I am supporting local ranchers and local farmers and the experience of employees who have never made me sick, Burgerville is the only burger stop for me in Clark County. I hope the Carlton farms patty is permenant. It's well worth paying a few notes more.
I used to love these burgers. I was recently diagnosed Celiac and it was so great to be able to actually eat somewhere because they are sure to make precoutions to keep me safe. As it it, the burgers are super expensive, but then adding a GF bun, it's an extra $2. Well, I was there last week and my burger was great. Today I ordered, drove home 3 minutes away like I usually do and not only was my burger cold by the time I got home but my $11 burger patty was SMALLER than my kids burgers!!!! It was 2.5 inches across. Like teeeeny. I ate it in 3 bites. I went back. Stood in front of about 5 employees and nobody asked if I needed help, they were just taking. Finally someone acknowledged me and I asked to speak with a manager. He didn't say if he was the manager or not and he wasn't very friendly either. He informed me that they are now making the pattys 1/4 lb and that's just how it is now, he did ask if I wanted them to re make it, but I didn't want spit in my food so I left and ate my ice cold $11 burger with not even melted cheese. I'm very disappointed. The price should go down if they are giving you smaller portions. Or at least inform people of the change. My 6 year olds burger was bigger than mine.... that's just pathetic.
If I could leave a zero star review I would. I waited for 40 minutes for my order and my family had already finished eating by the time mine arrived. My husband never received his full order even though they said multiple times they would get it to him: I have celiac and an egg allergy. I confirmed multiple times with the person taking my order that I had a gluten allergy, celiac and that precautions would be taken. Then I received a normal gluten bun made with eggs and I didn’t realize it until I ate two bites. When I finally got my refund the manager blamed the untrained staff and made excuses rather than just taking accountability for the mistake. Avoid this location.
Burgerville always has fast fresh food & beverages. Friendly service. Clean establishment.
Burgerville is one of the few Celiac friendly restaurants around.
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This is our Go-to burger place. You can't go wrong, all the burgers are great. They have a great gluten-free bun (probably the best around) which I appreciate. I love the music as part of their Vibe, but some might say it's a pinch loud. But, is Guns and Roses really ever too loud?
Took my daughter here for her first time... we are gluten free. And they have gf fryers for their fries!!! They have gluten free buns and they have gluten free shakes so.... this is now her favorite place to eat! She loved it all and loved the decor! I told her how I used to eat here as a kid I. Middle and high school.over 20 years ago... and loves it even more
I have become progressively frustrated with Killer Burger when I order more than 2 burgers. They never label the burgers, so when my office of 16 people all order for lunch, we have to go rooting around in everyone's food to determine whos is whos, and we have gotten it wrong.
This last time was the tipping point for me. We have one person who is gluten free and needs a GF bun. That person and another person ordered the exact same burger. One with a GF bun, the other with a regular bun. The GF bun was not labeled. They had to rip a piece of the bun off and taste it to tell the difference.
The names of burgers (or even better, a person) should be written on the to go boxes. We used to order from here quite often, but because of this, we rarely do now. They used to label the burgers, but for whatever reason, now they do not.
We've also had issues with someone ordering the burger where the main ingredient was BBQ sauce, and the sauce was not put on the burger. I called and they did apologized and offer to fix it, which I appreciate, but none of us are driving back out to get the corrected burger. It should have been right the first time. Things like this, forgotten ingredients, seems to happen almost every time we order lately.. Which isn't very often anymore.
Celiac friendly
