Alexis
Unfortunately this is the last time I will ever go to Bow and Stern not only did I receive horrendous service, but my grandmother was berated and talked down to, was over talked and treated as if she was stupid, and I was heavily lied to, to my face.
The server was a male, I'm not sure his name, I asked him the gf options and recalled to ask if they are celiac safe, was told they are, have a small section of the kitchen for gf options, and went to ask the chef of the few dishes I could have. So I came in the next day for lunch and it was awful.
The server had zero idea what gf (gluten free) was, kept telling me I'm wrong and yes bleached white flour IS gf, I'm just making a problem... (also no, bleached white flour is not gf, in ANY TYPE of regard). He then said nothing is gf and to stop asking for attention for a fake illness and just pick something. I was beyond disgusted, I still tried to be nice and asked if he could ask another server or the chef what I CAN eat, because all the options I was told was apparently not real options.... so he came back 30 mins later after i had to hound him down, he rolled his eyes and said a few options FULL of gluten, or a plain green small salad no dressing, i could habe a lemon... we left but not before he was awful to my grandma who has been with me before there and have eaten there, with no problems.
Apparently they no longer offer gf fish and chips, gf torilla chips for dip, gf salads!?!? Like huh... or anything else. They don't have a section safe for gf and as he said, "lady we really dont care about your so called allergies, or any of them, we lie, we make enough from both locations, ive been here long enough" he rolled his eyes and he walked away. My grandma was in shock and even she refuses to go back and she would go once a week at least with friends.... this might be just this server, but I'm in disbelief. I wasn't going to make a review but 2 to 3 nights ago my friend went who is gf as well, doctor diagnosed, it's been super hard for her, she was told items were gf and they were not. She spent two straight days throwing up blood, and issues. This is literally hurting people, so I came here to put my experience from 3 ish weeks ago and my friends 2 to 3 days ago.
IF YOU HAVE ALLERGIES, DO NOT EAT HERE!!!!!!!!!
Please do better or train your staff. I will not be back or will ever recommend here to anyone, I'm beyond thrown off from this and after speaking to some family, friends, and co workers, this location has really gone to the dogs. I'm not the only one.
No one with allergies should ever have to deal with this, I did my work and called before hand, asked questions to be answered by the chef, asked what I need to say for gf, etc... Dont offer gf, vegan, or vegetarian dishes if you can't make sure you can honor the allergies. This is so unsafe, and someone can literal end up in a hospital.
Please do better.
Celiac friendly
