Beyond disappointing - twice I have ordered online and showed up at the time the app says it will be ready, only for them to not have even started. But I have really never been treated outright rudely before at a restaurant until today. When I asked about how much longer, the guy only stated “we can refund you.” I asked how long again, asking 5 minutes? 10? 15? I said I have a few minutes and I promised my kids! He pointed to another associate and said “she’s making it now”. I clarified, ok, but once she is making it, how long until it is done? I have to pick them up. He said 5-10 mins. So I said ok I will wait. Once that pizza gets in the oven, I notice it is not on a tray and gluten free should be on a tray. So I said “excuse me, is that my pizza?” He said no. So she wasn’t making my pizza at all. It would have been faster to just get in line and order when I got there rather than put in the order 15 mins ahead. People who arrived after me were getting their pizzas made. I could understand if they were busy, but there were 4 patrons and 3 employees (who were for some reason all wearing noise cancelling headphones and doing prep work). When I arrived, there were no pizzas in the oven at all. I said ok I need the refund then. No apology, no explanation on how I would be refunded, and I had to ask for a receipt. He let out a big “ughhh” and then proceeded to pull 20-30 bunched up receipts out of the machine and then throw them away before reprinting mine and handing it to me without a word. I am shocked I really have never had an experience like this before. My kids will be disappointed I couldn’t get them a promised pizza even though I ordered beforehand, showed up on time, reminded them, and waited an additional 10 minutes. When I left almost an hour after I had processed my online order, they still had not started my pizza.
This place was incredible, the private space was amazing, the tasting was so well thought out, and our entire group had a blast. Bonus points: they have gluten free options.
We really enjoyed our specials, salmon wraps. My friend needed a gluten free option for hers and they were very accommodating. Service was great. The only issue is that the music playing on the stereo system was a bit loud - we could have asked for it to be lowered but Disney think about it.
The best Italian restaurant in Richmond in my opinion. Fantastic food, ambiance and service. Gluten free options are great too with both pasta and penne.
Absolutely lovely. We got engaged this morning and decided to go to Osaka for dinner. This was our first time at Osaka, and I got the fried calamari and Black Russian roll. My fiancé for the egg fried rice (which they made sure was gluten-free and corn-free for her). The meal was stunning and the sushi was by far the BEST sushi roll I’ve ever had. I also tasted the sea urchin and tuna sushi. The tuna was fantastic, but I think sea urchin is an acquired taste and not for me.
Service was fantastic. We were fortunate to go in right after they opened for dinner service, so we didn’t need a reservation, although I recommend you make one, because it fills up fast.
Thank you to everyone at Osaka for their quick assistance to make our engagement dinner a success.
Accommodating Gluten-Free