Another terrific Culver's experience! Excellent food and a yummy gluten free bun. Terrific rootbeer. Fast and friendly service. I took a salad to go and it was fresh and delicious, too.
My girlfriend has celiac disease and was extremely shy and nervous about ordering gluten free food at chipotle and asking the employees to prevent cross-contamination. However when she brought it up to the employees at this chipotle location, the reception she received was excellent. The workers immediately understood and went above and beyond to accommodate her without hesitation or complaints. They switched gloves, washed hands, and changed out all the ladles and spoons for food. It was very impressive and we were extremely satisfied with chipotles handling of her allergens. We specifically went at 2:30 on 10/30/24. The employees deserve a raise!
I have been so hooked on JM for years, I have always appreciated their attention to premium sandwich ingredients, that changed dramatically on this visit. I recently have been doing gluten-free options. I know their are challenges and always ask all of the important questions, such as, is it dry, does it feel soft, and the important one, is it gritty. I was informed that this roll was soft and none of the other questions didn't apply. Next, I was gobsmacked by the $5 upcharge. This was a terrible experience, and I will not do their gluten-free choice again. They should go to Firehouse subs and try their's, it is awesome and spot on.
I used to go here all the time and it was a happening spot very lively.
Being said, I went there last night with my wife and kids. Dude behind the counter said something and I was like "what" because I couldn't understand him, he was trying to speak really soft and left me guessing. Im hard of hearing and it wasn't loud inside at alll in customer service soft spoken is horrible. And no eye contact or care about who was ordering very cold not comfortable.
I ordered 2 Philly cheese steaks with gluten-free wraps and 3 chicken cheese pitas for my kids.
This took some doing as again, I was having trouble understanding the guy and he didn't seem to know what was on the menu or care to actually take my order. I had to ask 3 or 4 times would the wrap be GF, as he wouldn't acknowledge my request or recant my order.
We also apparently perturbed him by asking for cups to get water, we did ask 3 times. Perhaps too many times.
So service was terrible.
We received our order and somehow everything was cold and gross.. like nasty, gooey, soggy. Mind you I did tip the guy, as it's apparently customary to tip prior to receiving horrible service and food.
Pita Pit has gone to the dogs, wow just a big let down. For what you pay $70 ish. Being that I had an hour drive ahead of me we ordered to go and yes I had to ask for a to go bag. One should expect so much better spending that much for a snack.
Portions are very small not at all like what is advertised in the pictures my guess is 30% accurate not packed in there the advertising is wrong.
Go anywhere else like Bashas and get some quality snacks that would be a better investment for your time and money.
LunchDinnerMexicanDeliveryTake AwayOutdoor SeatingKid FriendlyGrab & Go
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Brian Peng
Great Chipotle location, and there was no line when we arrived at 11 am on a Friday. The staff is friendly and efficient and made our orders correctly. When my wife told them about her gluten allergy, they immediately changed gloves and wiped down the counter before making her food. Highly recommend this location, and we will be back the next time we're in the Flagstaff area.
I am a Celiac this is one place I can go and not get cross contaminated. We usually go through the drive through. The girls always talk to our puppy.
We always order something for her.
Great food, gluten free options very helpful. The staff was cheerful and very good about keeping the office inside and outside clean. Someone even stopped by our table and offered to refill our drinks.
I'd give zero stars if I could. If you have a wheat or gluten allergy, don't eat in Flagstaff, AZ. They do not follow safe food handling procedures for allergies.
The person who does their fry station also handles wrapping up the burgers. They go from touching burger buns (wheat/gluten) with their gloved hands and without changing gloves, go to the uncooked fries and scoops them up and sticks them in the baskets and fries them cross-contacting all the fries and the fryer oil with wheat and gluten.
The manager on duty proceeded to state this how they always do their fries. Insisting incorrectly the fry oil at 350 degrees kills the allergens. Heat does does nothing to kill allergen proteins, just keeps them in circulation.
Don't risk your health or your life eating here if you have food allergies and don't buy the hype on their website, they have zero clue about avoiding cross-contact.
Accommodating Gluten-Free