Ruth's Chris Steak House

Disappointing Mother's Day 2024 lunch at Ruth's Chris. First of all the restaurant was cold. We were all bundled up to walk around the city and were still cold. We told staff but never really noticed a difference. We were in no real rush but neither was staff - water, bread and first round of took forever. It was not that busy when we arrived. Then things turned worse - we asked if crab stuffed mushrooms had "breading" in the stuffing (gluten intolerance for one of us) and waitress sad she would check and disappeared for 15 minutes. Then servers delivered apps that were clearly made with breaded stuffing. Another 10 minutes goes by and we finally see the waitress who assures us she "pushed the allergy button" when she put the order in and it shouldn't have allergens in it??? Wrong. Then another 5 minutes goes by, no waitress but a young manager comes over and apologizes, offers to replace it with something else, doesn't offer to remove them (which had to be requested). He started talking about the button being pushed which was funny to hear. Another 10 goes by before we see the waitress, who finally got around to taking out order. Entrees arrived, meat was good - it's supposed to be! Side lobster tail was cooked to oblivion...but we just sucked it up and tried not to spoil the occasion. Bottom Line: this Ruth's Chris location did not come close to delivering the experience they are known for and we paid for. There's a lot of places to spend $500 for lunch in Boston, Ruth's Chris Boston is no longer on that list for me.

Best steak I have ever had. Gluten free menu helps narrow choices, as well waiter knew what I could/couldn't have.