I have been going to this place for years. My nephew worked here years ago. I had nothing but good things to say. However, I drove an hour to get a cake for my daughter's birthday. I was in line 10 minutes, (no problem). I veered to the left for the desserts behind a few people and was called at from the sandwich line. I said I was interested in desserts. I also need some gluten free and needed to see what they had. I was told if I got out of line I'd need to go to the back. How was I suppose to look at the desserts in the sandwich line? I ended up leaving since I obviously wasn't getting help from the guy in the sandwich/salad line. Drove an hour home very disappointed.