Biscotto cafe Kings Heath

I went to this restaurant today with my daughter, I have been a few times and have always loved the food as they are able to cater for my gluten free dietary requirements however today I have had a shockingly poor service. It was just myself and my daughter and we sat at the round table nearest to the kitchen, my daughter got asked to move due to the restrictions in space created between the kitchen and main space by where she sat. We did move but 30 minutes later whilst we were sat at the 4 seater table next to the round table 4 young people came in, sat at the round table and not once did they get told that where they were sitting was creating restrictions. I am Asian and my daughter has dual heritage. The 4 people that came and sat at the round table were all white. Personally I do feel that the restriction to the availability of the gap, which creates a health and safety issue is down to the restaurant placing the tables where they have. Not the customers! I approached the staff to ask why myself and my daughter - especially my 14 year old daughter was spoken to as if she had created the issue but the 4 white people who created the same restriction did not get spoken to. In fact once we were sat at the 4 seater square table and they were at the 4 seater round table there was more of a restriction - but nothing got said to the white customers at all. I have made a complaint to the company in regards to their singling out of my daughter based on colour but nothing being said to the white people who were in the same seats as us when we first went in. This highlights the ongoing prejudice and unconscious bias by the staff at this location. I have always enjoyed the food in the restaurant but the staff tried to justify the reason they spoke to 1 person at that table over others in regards to the restrictions sitting at the table was creating - if that is the case then they should be saying something to every customer sitting their regardless of their colour. Not just picking and choosing who they wish to say this to based on colour or age of their patrons. When this was pointed out to them they still tried to justify what was said. This restaurant needs to rethink which tables are closest to the serving area and the kitchen and I will be reporting them to Bham City Council Food Standards and Health and Safety for creating hazards and restrictions through their seating plans. I asked the restaurant to be aware of their own unconscious bias in regards to how they are treating different customers and they still could not see what they had done wrong.

Spectacular 2- and 3-layer cakes, with at least one vegan and one gluten-free option every day. Matcha Chai latte and Ruby Hot Chocolate, White Hot Chocolate, Greek Freddo Espresso and Freddo Capuccino are also available. Has an extensive savoury menu as well with a vegan, vegetarian and gluten-free selection. Make sure you try the Avocado Halloumi Pita and the Shakshuka Eggs.