Simply put it sucks. It is understood that the place mainly refers to a crowd of employees and lunches but there is still some expectation of basic respect for the customer. The staff made a mistake in the gluten-free pasta dish we ordered and in the end we waited another 15 minutes beyond what we had already waited to receive the food and there was not an iota of care from the staff, we received an answer of "what do you want me to do" and no option for compensation or a bit of customer service. If the place does not work on the basis of tips, the expectation of minimum respect and treatment has not been fulfilled. In addition, the pasta that was supposed to be olive oil-based arrived soaked in water and tasteless (even after loads of parmesan on top to compensate). It just sucks that there are places that allow themselves to behave like this :/.