Dirty Dough offers delightful cookies, and notably, they provide gluten-free choices. I've always been pleased with the cookies. However, I have experienced two instances of inconvenience with the employees. On two occasions, I arrived early in the morning to pick up a pre-ordered online order only to find the store closed despite their posted hours. If the store was closed, online ordering should have been disabled. While I was able to cancel my order and receive a refund, the wasted trip was inconvenient. Nevertheless, I still recommend giving them a try. Their cookies are not only delicious, they are huge!