Earls Kitchen + Bar

Today I went to Earls Victoria with group of friends for dinner, I explicitly informed the staff on three separate occasions that I am celiac and that requires a strict gluten-free diet. Despite these clear communications, I was served food containing gluten, resulting in a severe physical reaction and ongoing symptoms requiring recovery. This goes beyond a simple mistake — it represents a failure in duty of care and negligence in handling a known medical condition. In Canada, restaurants have a legal obligation to provide accurate allergen information and take reasonable steps to prevent cross-contamination when informed of a medical necessity. In this case, those steps were clearly not taken. This incident has caused pain, distress, and potential long-term health implications. I strongly urge Earls to review and revise their allergen handling protocols, provide staff training, and implement stringent verification processes for medically necessary dietary accommodations. If this issue is not formally addressed, I will have no choice but to explore further action through appropriate regulatory and legal channels. This is about protecting others from experiencing what I went through.

Marissa was incredible! She was attentive, friendly, patient, and very knowledgeable when dealing with a celiac allergy at our table. Earl's accommodated a table request, (as most of our group was not able to sit at a high top table) and they left a wonderful birthday card on the table for the occasion. What a perfect touch! There was an undercooked steak at the table but Marissa was quick to respond and she dealt with this issue easily, bringing the replacement right away. Everyone in our group was offered a free dessert - assuming as part of the birthday celebration or could have been from the steak recook? Either way, we all left satisfied and very very impressed with the service. Thank you Marissa and team for helping to make my birthday dinner a special occasion!

“My server arthur was so nice lowk handsome and accommodating. He was super careful with my gluten allergy and made me feel safe eating there. Earls is on my list of to pre drink before going out on the town. L O V E”