Purchased 2 happy birthday sugar cookies, which looked great. Unfortunately they were extremely hard and not able to be eaten...I mean HARD. The gluten free ones we purchased were great. Went back later to pick up a wedding cake for a family member (which was great). When picking up the cake we purchased more gluten free cookies and explained the birthday cookies were not great and extremely hard, did not receive an apology or an offer to refund on the cookies that were bad. Just for further clarification, the gluten free cookies and wedding cake was great! The 3 star deduct is for the lack of acknowledgement and repayment for their mistake on the birthday cookies (aka customer service).