Harvest Moon Craft Kitchen

Quaint restaurant in Canal Winchester. Nice gluten-free selection. Great food, varied menu, and nice beer options. Waitress was very knowledgeable. Will be back.

Really sad about our experience tonight, I’ve been to Harvest Moon a million times and have never had any issues but after tonight I doubt I will be back. It was not a busy Friday evening at all. About 4-5 tables total, only two other parties when we left. One table actually left because of the lack of service. Multiple let downs. Took about a half hour to get our drinks after ordering. After finally getting to order entrees, everyone at our table got food except one of us. Waiter Matthew said it would be another 10 mins for the entree that was missing because it takes longer to cook rice noodles and asked if that was okay. I guess what choice do I have. Another 15 mins go by, everyone at the table was done with their meal and the meal is finally brought out with burnt salmon. When the burnt salmon was brought to the waiters attention he said “I would hardly consider that burnt”. I was appalled by his rude response. Salmon should be pink inside and it was white with a charcoal crust. I have a gluten and dairy intolerance and it was the only thing I could eat on the menu. The waiter and manager offered a 15% discount on the entree (which doesn’t even cover the additional cost of the salmon) or they said they could take the meal back. At this point I have waited over an hour and a half since we had gotten there to eat. I politely said no, I’m really hungry I want to eat something but I don’t think a 15% discount will suffice. The manager “called the owner, Nate” and said that he only offered 20% off the entree (which still doesn’t cover the cost of the salmon). It was suggested we come back into the restaurant tomorrow when the owner is present to discuss the issue. I have never been to a restaurant that had lack of ownership in fault. They messed up, acted rude and had no apology. I’ve never been told to “take it up with the owner” when it’s something that could have been fixed in the moment. We also had an infant with us and the infant seat strap was broken in the high chair. A few weeks back we had to use the same high chair but had an insert with our own strap. Tonight we didn’t have it so we asked for another and was told the other one was also broken. Waiter Matthew said “she’s fine in that one”. It takes one child to fall out of a broken high chair for a lawsuit but seems like fixing the chairs are not priority since it was the second time we used it. Overall really sad because we like Harvest Moon but the rude waiter and lack of acknowledgement of mistakes and mishandling is concerning and not good business.