This has been one of my go to coffee spot for about a year now. I ride twice a week from Newport Beach to Seal Beach. While stopping in to get my usual coffee, I also ordered a gluten free pastry. I went to grab my coffee and noticed there was a hair on my coffee cup. I told the batista (red hair with pig tails) who made the coffe, and her response was "what do you want me to do about it?" I was a caught off guard by the attitude and response. I asked her at least get me another lid. She didn't say anything and pointed to a spot on the counter that had extra cup lids. I walked out in total disbelief and had to sit down outside to process what just happened. I even thought about it on my ride back home. Yeah, I have to say I don't think I will be coming back here and will definitely no longer bring my cycling crew. At least at Bogarts if they mess up they own it and fix it on the spot. Oh and the pastry was super dry and stale. Couldn't even do the one bite and threw it out. Second time this happened.. What a shame.