Cruel and interrogative server, inconsiderate of dietary needs.
I went to Otoro Sushi with a friend today. I have Celiac's disease and am always very careful to avoid gluten because of it. Their menu does not list gluten-free options, which isn't particularly out of the ordinary, but does make things slightly more difficult. Luckily, they do include a list of what goes into each of the rolls, so I scanned through the rolls to find ones which I could eat based on the ingredients list provided. I was disappointed to find that when I received the spider crab roll, it had sauce on it (which was not on the ingredients list for the item on the menu). I asked the server and, sure enough, it wasn't gluten free. Neither was the rainbow roll, which had imitation crab in it rather than real crab (the menu just said crab). As such, I couldn't eat either of the rolls I had ordered.
I let the server know that I have Celiac's disease and that I couldn't eat the rolls, because of that. The server admonished me for not having told her at the beginning and interrogated me about whether I would really get sick if I ate gluten. They told me it was my problem now as the rolls were already made, so I was out $40, and I then had to order new rolls while my friend ate hers. I spent $60, went home hungry and angry, and will not be coming back. I hope this inspires Otoro to list which of its rolls have gluten in them or at least include an accurate description of what goes in their rolls so that their customers can figure it out for themselves.