Terrible pickup experience for dietary needs. Avoid online orders!
People's Organic is the only nearby place that offers gluten free breakfast pastries. After another terrible pickup experience at a different PO, in which all the items I ordered were sold out despite pre-paying for the order, I tried this one. I ordered the day before with an early pickup time to ensure nothing would go wrong. When I arrived I walk up to the only sign reading Pick Up. I have to wait 5 minutes for the staff to finish a coffee order, only to get told that the Pick Up desk is only for drink pick ups and that I need to go wait in the food order line behind all the customers trying to order breakfast. Awful experience. I go through the next line and then the staff struggles to find my order because it was submitted the day before. Finally the staff finds my order and then has to pick out each item from the display racks. The exact thing I ordered in advance to prevent! At any other restaurant, an advance takeout order would have the items set aside so that it's ready to go and the items DON'T GET BOUGHT BY OTHER CUSTOMERS. That's exactly what happened the last time I ordered PO and I only got lucky this time they weren't sold out. Needless to say, this is the last time I risk ruining my plans by ordering at People's Organic. Their online order and pickup process is broken at every step. Just awful.