It seems like I had a similar experience to many others here: bland pho. Like zero flavor bland. Based on the restaurant's responses, they must be constantly training new kitchen staff and not tasting the results before things go out 'cause that seems to be their go-to reply.
A friend who swears by the place because he can get gluten-free spring rolls talked me into giving it another try and the bahn mi was pretty decent (hence 3 stars instead of 1), but if you put "pho" in your name, you can't screw it up that badly (and based on the reviews, so frequently) and get me to try it again when there are so many other, better, kitchens around.
[EDIT] Based on the owner's response, I gave it another shot last night and, while I can't say it's bland anymore, I also can't say that my rating has changed. The first time I tried it (a year or so ago) it seemed like they maybe forgot the salt completely. This time, it tasted like that was the only seasoning in the kitchen. That does indeed make for a flavorful broth, but the only two flavors I discerned were beef and salt: no anise, no other aromatics, just salt. Fortunately, the beef is of high quality so there was something to work with, but the deeper I got into the bowl, the more the salt took over and I ended up leaving half a bowl of broth, something I never do.
If friends invite me here in the future, I'll definitely stick to the banh mi, which was pretty solid, or try out the pizza, which smelled great last night, but the pho is just a miss for me.