I would like to express my dissatisfaction with your service once again. I placed an order in advance to receive celiac guests at home and, unfortunately, the pizza was delayed by more than an hour beyond the stipulated delivery time.
This situation has happened before, especially on weekends, and the justification is always the same: “it’s Friday”. We understand that demand may be higher, but that does not exempt us from the responsibility of meeting the deadline stated at the time of ordering.
We are dealing with people who have dietary restrictions and cannot simply wait for another option. It is very frustrating to go through this type of inconvenience repeatedly at a time that should be a time for celebration.
We expect more commitment, respect for the customer and improvements in service.