We’ve eaten a few times at your place since moving to the area, food has been great every single time.
I’ll cut to the chase.
My partner is celiac.
It would appear one of your staffs comprehension of the English language is not satisfactory enough to understand this.
She took our order, peanut soup was ordered, we clearly stated no bread please on the side. When the soup arrived, bread was on the plate and the server has absolutely no idea what the issue was and didn’t know what to do. I removed the bread from my partners plate and told her it’s ok now and that I will eat the bread as I’m not celiac, she attempted to take away my plate, I again said it’s ok leave the bread I’ll eat it. The server then lifted my plate and took it away.
We then ordered pizza, one gluten free and one ordinary pizza.
The same server as before came over to our table, laid down the pizza she was holding and announced it was gluten free!!!
30 seconds later, a tall blonde lady server comes over and announces that the pizza she is holding is gluten free!
Summary, your server around 5ft with long black hair simply should not be taking orders for people with food allergies, it’s my observation that her grasp of English isn’t of a good enough standard.
I did email however received no reply from 3 weeks ago.