I went here on a Saturday right before rush hour seemed to hit. It was not crowded until much later into our meal. I found the seats comfortable and staff friendly and attentive.
Beer: This has a much greater range of options that anyplace that isn't a beer specialty restaurant. They also have seasonal and specials (being October there was some pumpkin flavors, gross). They serve in several sizes the largest being 25oz. Which lasted me an entire meal and for only $7.50 I felt I got my moneys worth out of it compared to a cocktail. I recommend knowing what you like or asking for a sample tasting before getting a giant beer. For price and variety of flavors and sizes this was excellent.
Food: You'll find the classic American style of options but also some extra options you wouldn't expect. I ended up with a Mac N cheese with chicken and bacon mixed in. This was excellent, and they have a separate gluten free menu. However it should be noted that the menu is "gluten sensitive" and may not be for people with Celiac's. I would inform the server of your allergy to double check they prepare it safely.
Serve went very well and I know not everyone will have the same experience. But hopefully the resturant will make amends for your issue. For the few times I've been I found this to be a pleasant experience and a price point to match.