I was deeply disappointed by our experience this time. I’ve eaten here before and it was amazing so I was really looking forward to going back.
For context:
In our family we have celiac and gluten allergies,so our orders have to be correct for our health and safety, so I made sure to make abundant notes on our order. I even called ahead before ordering to confirm they could accommodate us. They assured us they could.
I placed my order for 2 GF pizzas hours ahead of time for a scheduled pickup.
When I arrived, the cashier informed me I was wrong and that only one pizza was ordered gluten free. I had my screenshots to prove otherwise. The employee was curt and unhelpful. They said they will remake the pizza but now I’m running late. Since this is supposed to be one of the few safe places we can eat while traveling, I do need to wait for my pizza since this is our dinner. But after dealing with rude employees, now I wonder if I can even trust that the food will be made in a safe manner. A different woman who brought the pizzas out after the remake was polite and apologized. But I won’t be coming back here.