The Joy of Gluten Free (West End)

I called the place to order a gluten free cake and the lady who was talking to me just hang up the phone one without not finishing my sentence that’s rude and bad customer service .

Hello, We’ve came to the bakery thinking that it would be a great time and look around for some goodies since we like desert. As I came I didn’t feel welcoming which is an important part of the customer service. Just smiling and say hi. What is something important as a person that took food handling is that there’s a way of putting the desert in box to make sure that it is sanitary with gloves or tonsils or a wrapping paper. For someone that worked in food industry we all learn that it is a basic that we learn since the beginning and it is necessary for the health of everyone and every customers. Which was not the cas for us, all the desert was taken by hand which is not sanitary. The dessert were all put in one box which it can mix the flavours of each squares. I would recommend putting one layer in the box or add one parchemin paper between the first and second layer. Thanks for serving the gluten free community in your area .

I visit the shop yesterday since I'm new to the area and I'm gluten-free, My grandmother used to go there all the time and get me my gluten-free bread .I have never experienced such terrible customer service, not only did you lose me as a customer you lost my grandmother and her friends.