I had a great experience with customer service at the Shoe Bar. I made a mistake in my order ordering a VO (vegetarian option) instead of GFO (gluten free option). Luckily I realised before they order had been processed. The staff changed my order without fuss, drama or cost. There are lots of GFO an VO and my meal was delicious and served promptly despite it being a busy pre Christmas period. Thanks.