The Sweet Basil

Disappointed with the management of this facility! First, I ordered the gluten free pizza with 7 toppings via online. When I ordered it I specifically typed "non-dairy cheese or no cheese". The pizza came with cheese on it. They said they didn't read that. Why give a customer the ability to state specific instructions if they don't read them. So they made another pizza and we had to wait again! Second, when my husband picked the pizza up they charged us $37.58 instead of the $23.08 which was the amount on the email from the online order. When we asked about the difference in price they stated each topping was $2.00 each yet the online choices you select state $.50 per topping. The exact difference is $14.50 which is exact cost of the gluten free pizza without toppings. Our thoughts... their customer service is when they mess up an order they charge the customer for the error instead of giving a customer discount to make up for the mistake. My husband went back to restaurant to try and get the price difference resolved. No luck! I then called and asked for management...was never able to talk with them...staff took message and said they would call back... I told the staff that the website states $.50 a topping not $2.00 a topping. We would never pay almost $40 for a 10' pizza...who would? We will not be returning to this establishment...it is unfortunate as the pizza was decent but not $40 decent. They need to learn customer service!!!!

Delicious food, reasonable prices. They have a nice area if you want to dine outside. They have very delicious gluten free pizza!