Ordered a "vegan fried rice" for delivery and it had egg. I called to speak with the store and they explained that you can get "vegan rice with egg or without egg" and that it needs to be specified as it automatically comes with egg. Despite numerous attempts to explain what vegan means, they could not comprehend it. So essentially putting customers at risk who have dietary restrictions and allergies. This is the second time they did not understand a dietary restriction request, but this time was much more serious. I had to end the call because the manager could not understand the severity of the issue. This was a serious mistake and involved a lack of understanding/awareness of what allergies are from the people running a restaurant. There should be a basic understanding of allergies and dietary restrictions if you work in a restaurant, especially one that claims to accommodate dietary restrictions (vegan, gluten, halal, etc).
Please be extra mindful and cautious about going here if you have allergies.