Disrespectful and unprofessional – that's not how you treat guests
We arrived with great anticipation, as the café advertises its vegan and gluten-free offerings – unfortunately, we were completely disappointed.
Despite several free tables, we were completely ignored. The waitress clearly saw us sitting down, but we simply weren't served. When we finally asked for the menu after some time, another waitress reprimanded us in an unfriendly and condescending tone – we "didn't wait" to be seated.
Such a tone, coupled with complete disinterest in the guest, is completely inappropriate in a restaurant. No one explained to us beforehand that we would have to wait to be assigned – and even if they had, that's not how you speak to people who come voluntarily to invest their time and money.
It's perfectly fine to have clear procedures – but the tone of voice makes the difference. What we experienced was simply disrespectful, unprofessional, and off-putting. The concept may be good, but that alone isn't enough when you treat your customers like this. Definitely a no-go for us!!!
We felt very unwelcome.
We've never been treated like this in a restaurant before.
Very disappointing!