Breakfast Club of Menifee

Really sad to write this review. After 10 years of going to this restaurant w/ my family it took an Uber eats order that the restaurant grossly messed up on and refused to own up to it and make it right for us to discontinue our patronage here. We’ve noticing the decline in the service as of lately, but we still love to support local and today on my husband’s birthday, We decided to order in food. What a mistake. We added in a latte that ended up costing us $11 and specifically ordered hashbrowns as our side and a gf pancake (due to allergies I am very limited on what I can eat).. not only did we not receive the $11 latte with our delivery we received diced potatoes with vegetables I’m unable to eat instead of the hashbrowns and the gluten-free pancake tasted very weird.(I’ve had it before there and it didn’t taste like this) . When I called the restaurant, the girl who answered the phone seemed very unaffected by the fact that we did not receive majority of the food nor did I have anything to eat after paying $52 … I was told there’s nothing that the restaurant can do and then I have to make my phone calls to try to get reimbursed for the things we were not given. Unfortunately, we ordered this through Instacart, which we called and said actually it was delivered to Uber Eats, so then came the 3rd phone call… That rep was also not very helpful through Uber Eats and said they would give us a refund for $20 bucks which I guess is fair for me having to make my own food now.. But I asked for a full refund, given the fact that we’ve had to spend time calling for refunds and getting the runaround, and that one of us was not even able to eat. That phone call ended up getting disconnected so I called back was talking to another rep from Uber Eats who put me on hold and that phone call got disconnected ,so then I had to call back…. The third representative was even more unwilling to help than the first and actually lowballed us and said they were only gonna give us $15 back now (like what?)… I don’t know what kind of shady procedure that is, but I will never order from Uber Eats again after this, and unfortunately, I called the restaurant again and spoke to the manager who was not grasping the fact that it’s my husband’s birthday and I have spent majority of it on the phone about the order that they messed up and refused to admit. She only offered to remake the hashbrowns I wasn’t given and the latte… you would think coming from the Managers perspective if you had someone order food from your place and pay extra fees and deliveries, and you didn’t perform or give them the option to come back in for a full meal cooked properly in the future …even After the customer requesting that ….you think they would oblige ,but she still wasn’t getting it … The fact that they were trying to piece mail me on the items that they messed up on ,instead of trying to take care of me as a customer made me lose my loyalty forever. What a shame! No one handled this appropriately at all.

I have a gluten and a dairy allergy. They have gluten free options including pancakes, French toast and bread. This will be my new favorite breakfast spot.