DO NOT LISTEN TO THE REVIEWS FROM LABOR DAY.
My wife and I decided to visit on Labor Day, upon walking in we noticed it was extremely busy and were prepared for the wait. We decided to sit at the bar near one of the cash registers and were quickly asked what we wanted to drink and eat. After ordering I noticed that the list of receipts going to the kitchen was moving slowly but the employees were all working hard and trying their best to appease everyone.
While sitting there I started to notice multiple people walking up to the register and asking when their food would be ready. Some were nice about it and said if you could just cancel it that would be fine. But others weren't so nice. Berating the clearly understaffed employees doing their best, arguing about not paying because their food wasn't to order, or walking out without telling the staff so their food went to waste and made others wait even longer. Keep in mind during all of these complaints the staff (cant remember names just the people who were serving food only names that sound right are Sarah and Rich) were very apologetic and tried to explain the situation and in return were berated, insulted, and given 0 respect. My wife and I sat there and joked because the more people leaving the faster we would get our food!
One lady had the audacity to go up and refuse to pay because she was a vegetarian and found a chunk of bacon in her meal. Like bacon bit sized chunk. She went on an on about how she had to wait an hour for her food.... how the food was good but it was ruined by a small piece of bacon.... but she ate over half the meal and refused to pay... the two staff members dealing with this lady were both apologetic and tried to resolve the situation, but lady wasn't having it. I do not know if she paid or not but it sure looked like she didn't. Unacceptable behavior by patrons of a restaurant. Especially a busy one. If you are vegetarian and go to a restaurant that doesn't cater specifically to your needs do us a favor and don't complain when a simple mistake is made. Go about it in a different manner. Or at least be understanding that a simple mistake has been made at an extremely busy time. Plus you ate half the meal, being that serious about a dietary restriction and not making it yourself is risky in the first place. For example people who are celiac take a risk every time they get something at a restaurant because of potential cross-contamination.
When we got our food it was fantastic, a great serving size, hot, and tasty. I wish I had the money to tip the entire staff at Capris today but I simply didn't. Thank you to all of the staff who worked their butts off today while being mistreated and abused. Our meal was well worth the wait and you can bet we will be back soon. To the Owner/Manager/Higher Ups your staff is awesome!
Could the times have been quicker? Yes. Could there have been a little more sense of urgency within the staff? Yes! BUT WE DIDN'T CARE. They were understaffed like many businesses nowadays, and were jammed packed with patrons!