Owner was super sweet and very kind. The food was amazing and well priced! The owner provides many gluten free options which is great for people with celiac.
Always beautiful atmosphere. Reservations easily made over the phone (strongly recommended for supper on weekends). Friendly and professional wait staff. The owner even came by to check up on us. The dishes are huge so most people leave with take out boxes. My mother came for the mussles in marinara sauce. She had it once last year and has been craving it ever since. Despite the giant pot, my parents polished it off in minutes. Perfectly prepared. No sand. The pasta dishes were delicious. I was quite full from the bread though. It's hard to resist a warm and fresh baguette when given olive oil and balsamic vinegar. There are ample vegetarian options. Vegan and gluten free options are more limited (they have gluten free penne).
Beautiful atmosphere, good food, however the waitress misled us by telling us that the sarazin crepe meal was gluten-free. My celiac partner had it repeated twice so she chose this meal. Unfortunately she had very serious indigestion. The restaurant did not respond to our phone calls nor did the head office respond to our email. It is for this reason only that I leave one star. I don't think the staff are aware of the seriousness of this intolerance.
If it were possible to give a negative review I would.
I just had the most awful, disrespectful and rude experience with one of the waitresses at this location. My friend and I ordered 2 appetizers (tater tots, and one pretzel), as my meal I ordered the Classic burger, and requested a gluten free bun as I am gluten intolerant. Gluten intolerant means that I can only handle certain and very limited amounts of gluten or I get violently ill.
Upon receiving my bill I had questioned the waitress why I was not charged for the gluten free bun and she went silent. I then proceeded to ask if the bun was in fact gluten free and to my surprise she replied with a snarky "well it was whatever you ordered". I then began to describe the bun to her and she insisted that both buns looked similar and had a yellowish tint to them. I explained very calmly to her that its a good thing this isn't an allergy that could kill me but that I would experience stomach pain as it in as intolerance. She insisted that I should've noticed that it wasn't a gluten free bun prior to eating it and wouldn't even bring out examples to show me the difference.
Despite this issue, I still tipped her 10%, which I would've gladly given her more had she gotten the order correct.
After leaving, my friend insisted that we should not of been treated like that and decided to go back in to explain that this is not how you treat paying customers and for future to be more careful. However, this is when things got worse, instead of taking responsibility and apologizing, this waitress got very defensive. She insisted that it was my fault and I should've known it wasn't gluten free. She decided to throw even more shade at us by claiming that it didn't make sense that I wanted a gluten free bun if I had ordered a pretzel which contains gluten. Not that it is any of the staffs business, how much gluten I can eat but when this argument was used my friend continued to explain that I can tolerate certain amounts of gluten which is why we shared the pretzel. The waitress continued to argue that it was rude of me to tip so low, however the tip should've 0$ since she messed up on something that will affect my health. On top of these comments and arguments that this waitress was making, another male employee decided to chime into the conversation asking if I had hypoglycaemia and if that's the reason I couldn't eat gluten while laughing and making fun of me.
Customer service is clearly non-existent here and this situation could've been handled many other professional ways. This is not the way that paying customers should be treated. We have eaten here before and enjoyed it. We had no bad intentions, all we wanted was for the staff to be more careful in the future however, we will never be going back here and we do not advice anyone with allergies or restrictions to go here either because they are extremely careless and rude.
I love it here so much, the food quality is amazing. Everything I've tasted is delicious! I crave it all the time and go as often as I can! Craving it as we speak 😋 and I love that they are knowledgeable about gluten free options. Oh and I just love the ambiance.
823 Rue Tecumseh, Pointe-Claire, QC H9R 4X8, Canada
Gluten-free options
LunchDinnerItalianDeliveryTake Away
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Emily Spence
We ordered a catered dinner from Pronto for our staff party this December. Such a wide selection of options to feed all our guests (including vegetarian and gluten-free options, as well as nut allergies). The team at Pronto was great at communicating with us during the planning process, and delivered a delicious, filling meal for all. Everyone raved about the food! We will definitely be coming back to Pronto for our next party!
Good food! Service was good, The server forgot to mention that the gluten free bun was 3$extra so got a surprise when I got the bill! Ambiance was okay
Accommodating Gluten-Free