I am celiac, dairy-free, and soy free. This was the first restaurant I felt comfortable eating in since the waiter and kitchen staff took all my dietary restrictions seriously and recommended certain foods that would abide to all of them. It is not easy to find an accommodating restaurant. I highly recommend this place for those who are very sensitive to strict dietary restrictions!! The food was prepared by a chef and the taste was phenomenal!!!
Pizzalley’s Chianti Room is situated in a prime location in St. Augustine, and the atmosphere is inviting and pleasant. However, our dining experience was marred by several issues that left us feeling frustrated.
Service Issues:
Upon arrival at 2:55 PM, a time when the restaurant was not particularly busy, we expected a timely greeting and service. Unfortunately, it took an unacceptably long time for our waiter to approach us and take our initial orders. This delay was surprising given the number of open tables around us. As our wait continued, we found ourselves having to remind the waiter about our requests multiple times, which only added to our dissatisfaction.
Children’s Experience:
One of the most disappointing aspects of our visit was how our children were treated. While other families at nearby tables received coloring pages and crayons to keep their kids entertained, ours did not. After noticing this discrepancy, we asked for coloring materials but ended up waiting for quite some time without any response. Eventually, one of our group members took the initiative to retrieve the coloring pages and crayons herself, which should not have been necessary. This lack of attention to families with children made the experience feel less welcoming.
Plant-based Menu and Pricing Concerns
As a vegan family, we were initially pleased to see that the menu offered customizable options. We ordered a vegan pizza, and while our waiter suggested a vegetarian pizza without cheese, we were able to request different vegetables to suit our preferences. However, we were taken aback when we received the bill: $27 for a 10” gluten-free pizza that contained only tomato sauce, a sprinkle of broccoli, mushrooms, pineapple, and a few pieces of eggplant.
In stark contrast, friends dining with us paid the same price for a 16” pizza loaded with an impressive array of toppings—pepperoni, sausage, cheese, vegetables, and specialty ingredients (they ordered half Garbage Can half Pig’n’Fig pie). It felt as though we were being penalized for choosing healthier options. Charging extra for a simple vegan pizza with minimal ingredients is not only unreasonable but also discouraging for those seeking plant-based meals.
Conclusion:
While Pizzalley’s Chianti Room boasts an attractive location and a pleasant atmosphere, the combination of poor service, inadequate attention to children’s needs, and exorbitant pricing for simple vegan options left us feeling dissatisfied. This experience does not align with what one would hope for in a family-friendly restaurant. We cannot recommend this establishment based on our visit.
BreakfastBrunchCoffeeDinnerKid FriendlyOpen Late NightLunchOutdoor SeatingTake AwayVegan OptionsVegetarian OptionsWaffles / CrepesDeliveryDesserts
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April Carroll
The one star is for the garden out back. Took my son there for a gluten free crepe and I ordered a regular one. The whole experience was disappointing to put it mildly. One girl working at around 5:30pm. We went for dessert and my crepe came out and it was terrible. The crepe was rubbery and slathered in chocolate. Too much chocolate. My son’s GF crepe never came out. I went to check on it and the girl apologized and said she was having trouble with the batter. I told her it didn’t have to be perfect and my son would still be happy. After a 30 minute wait I went back in and she said they had to make new batter. We couldn’t wait any longer and we left. She did refund my money. I have no idea why she couldn’t come tell us what was going on instead of me having to repeatedly check on the order. I regret eating my crepe because it was awful and I regret going there and disappointing my son. He was excited. I make WAY better GF crepes at home. Do not recommend going there. Save your money for good food.
I went with family because they have a gluten-sensitive menu. Horrible experience. I think it was mostly the waitresses' fault. I got pork belly tacos off of the gluten sensitive menu. I asked her to please put in a note for the kitchen that I have wheat and dairy allergies and it went downhill from there. She said they weren't wheat tortillas they were flour. I said I needed corn. I was brought flour tortillas and she said she forgot to put them in right. I asked for a pineapple mimosa but they brought out a glass with less than a cup of liquid that had no pineapple. Etc. Management comped my food. I will not be back. Please think twice before coming if you have allergies too.
UPDATE: I sent this review to the email address they provided same day as they requested in their reply to this review. They acknowledged that they got it and have said nothing since. Do not be fooled. They have done nothing to help me here. I will update this review if they ever reply or do anything.
Terrible experience. Bad service, not safe, below average food. The waitress did not write down our order and was very frantic. When the food came out, my mom’s (Celiac) was not the correct dish she ordered. It came out with plantains (fired in a shared fryer) and not on an allergy plate. Our waitress went back and came back in less than 2 minutes with a new one on an allergy plate. We think she just moved it to an allergy plate and removed the plantains. However, the dish was still not what she ordered and when she told the waitress, she said yes you did order this. My mom very nicely tried to jog the waitress’ memory on how we ordered and the waitress said “whatever” and walked away. Did not offer to get my mom anything else or apologize for any misunderstanding. My mom did not feel comfortable eating what she ordered so she ended up splitting my filet (also Celiac). It was a below average filet and we both felt bad the next day (likely cross contaminated). On top of that, no one at our table of 6 ever got a water refill throughout dinner
Great place for bowls, wraps, and smoothies. It’s a fast casual restaurant so you order and they bring it to you and it has all sorts of options to make your own. Plus for celiac you can have gluten-free options easily. A plus if you have car, it has a parking lot in the back!!
Visiting here from Boston. I enjoyed the Carrot “Lox” bagel (gluten free available). It was one of the most delicious sandwiches I’ve ever had. They have so many healthy and yummy options here as well as to go option. The staff was also so nice
Harry’s is in my top 3 favorite restaurants of St Augustine. There is a reason this New Orleans style restaurant has an outstanding reputation for its delicious cajun food. Everything on the menu looked amazing, and everyone in our party was impressed with their meal. The service was excellent, the ambiance was unique as the restaurant is in an old two story house, but theres not a great waiting area so if its raining, everyone is just standing around the host stand. Outside seating is preferred if the weather allows for it. They also had plenty of offerings for those with dietary restrictions including a separate gluten free menu. We got the gluten free Boudin balls which are cooked in oil instead of fried and they were delicious!
I like that they have a gluten free bread available to replace other types of bread. Their kids menu is good too at around $10.00
We probably ordered the worst two items in the menu since they didn’t look like anything from the pictures we saw. My wife and I ordered two different things yet they looked exactly the same. The service is fast.
The place needs some TLC as the walls are dirty which is not what you want to see on a restaurant. However, what makes this restaurant a regrettable experience was that they charge a 4% fee for paying with a card. They have a very small sign in front of the cashier that warns you about the fee they decide to charge to all their customers who do not have cash at the moment. Also, it you want their gluten free substitute you have to pay $.99 per plate.
Really good italian restaurant! They do have some gluten free options listed on the menu. I had the italian pot roast with garlic mashed potatoes and mixed veggies. It was delicious! And the portions are very generous.
We stopped in twice for a quick appetizer and drinks and it was amazing! The guacamole and oysters were DELICIOUS!!! Their hibiscus margarita is was so flavorful! And both times the service was 5 stars our servers were funny, accommodating to my dietary needs and allergies and attentive! No wait time. Pricing was reasonable and worth what we ordered!!
Highly recommend.
Gluten free options! For those of you like me with gluten, dairy and soy allergies!
Beautiful garden setting. Great food!! Fresh Mediterranean style cooking. Great service and knowledgeable staff (had one guest who needed to eat gluten free, so many options!) Definitely recommend!!
The staff were wonderful, the food portions were pretty big and amazingly seasoned to me but my mother didn't seem to care for the meal. Loved how this restaurant had Gluten-friendly options, I am gluten intolerant so this was amazing. We also had the flourless chocolate cake and it was absolutely delicious.
We stumbled upon this gem of a diner and couldn’t be more pleased. The AC felt wonderful against the hot air outside, and the servers were immediately attentive. The decor was charming, and seats were plentiful. The menu was vast and provided quite a few options for the gluten-free and dairy-free dietary restrictions of my friend. In fact, she said they had more options than she’s seen in a long time at a restaurant.
The food arrived quickly and was even better than expected. Portion sizes were huge and the cost wasn’t bad at all.
Between great service, cool AC, and fantastic food, I’d definitely go back. In fact, in this girl’s opinion, this gem beat out our lunch in the historic district at a well-known eatery.
DinnerOpen Late NightLunchBurgersCiderCocktailsFriesDeliveryTake AwayKid FriendlyRestaurantBrunch
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Josie Weyland
No gluten free menu. Nothing marked as gluten free as previously stated in other reviews. Waitress was unknowledgeable about gf options other than fries. Very limited options. Ended up drinking my dinner lol! #titos
I don’t usually write reviews but this place was really cute with a good vibe. The staff were helpful and personable. A server named Gabbie helped us and had a great chat and walked us through everything even tho she was clearly busy. The food was amazing and I loved the five and dime. It’s a must try! The only thing I can critique is there is not many gluten free options.
So good! I was so happy to have gluten free chicken and waffles. The sweet and savory worked well together. Staff was super friendly and helpful. Found my new favorite place in St. Augustine.
Really adorable place. Good coffee, my mom and husband's food was good. I really appreciated their integrity in letting me know they couldn't guarantee no cross contact so I didn't get food, but I'd MUCH rather that than eat and get sick (I have celiac disease)! Wish more places would be like that instead of letting me suffer for days.
We have been wanting to try this restaurant and tonight was finally the night. The drinks were wonderful but that is about all I can compliment on. The food was okay, the gluten free options are lacking but the service was so slow that after 30 minutes waiting for someone to just get the drink order we almost decided to leave. We were able to get cocktails at the bar and with regular dining. We wished we had just stayed at the bar. The service wasn’t stellar at the bar but was faster than with regular dining. Due to the lack of gluten free options I was limited in what to pick and when the meal finally did arrive the aide was not correct. I’m glad we tried it once but not sure that we will be trying it again.
Celiac friendly
