Michael Lazzaro
Despite having a bunch of issues with ordering and pickup, it was worth it! The food and the customer service were both fantastic, and we went back a few days later!
We had a vegan friend in town, and have been meaning to try Bougie Bites forever, so we finally did!
I think we ordered right after they opened, and it happened to be an off night. My husband stood around waiting for our food for almost half an hour (while I sat in the car with a screaming toddler), and we tried calling and texting several different numbers we found listed, before someone finally came up and got us our food.
We finally got home, and the food was amazing! Egg rolls were delicious, and so were the burgers! Toddler wasn't crazy about the chicken tenders, but our vegan friend ended up finishing them off for her!
While we were eating, we were very surprised when my husband got a phone call from the owner (I think?), who saw our text and wanted to make sure we got our food. He explained what happened (and said we were still very happy with the food) and they apologized.
And then in another surprise, we got a notification later that night that the charges on our card had been refunded!
I didn't end up eating my Ouuwee burger until the next day, but it was still fantastic! And my toddler was still asking for more of the fries weeks later!
Our friend went back a few days later, and didn't run into any issues, so I think we just happened to catch them on an off day (we all have them!).
The only thing we weren't crazy about was the fries. They weren't bad, just not what we were expecting -- crunchy, but also a little doughy/starchy and vaguely sweet, rather than being salty. My husband wasn't a big fan, I thought they were okay, and the toddler loved them!
(Oh, and the burgers were so good, my husband who's supposed to limit gluten totally forgot that he shouldn't have eaten the bun until he was finished!)
We're a family of omnivores, but like to go vegan when we find tasty options, and we'll definitely be back! (Also GF bun options would be an AMAZING addition to the menu, and would put this at the top of our go-to list!)