Owner was super sweet and very kind. The food was amazing and well priced! The owner provides many gluten free options which is great for people with celiac.
15c Av. Cartier, Pointe-Claire, QC H9S 4R5, Canada
Gluten-free options
CafeDeliveryTake AwayPet FriendlyOutdoor Seating
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Camila Monroy
Victor Rose has saved me from bad coffee since I moved to Montreal. Flat whites are my favorite thing there and the place and people there is a VIBE.
BUT…. my boyfriend is Celiac and I know this things have good intentions but with someone allergic to gluten is not nice having them around. Cross contamination is a serious thing and even if you guys want to keep giving them instead of making more trash, you should be aware that having them next to the lids is not a good idea. He loves this place like me and he is too sweet to complain about it. I hope you guys can help with it cuz we don’t want to miss this good coffee 😭
Beautiful atmosphere, good food, however the waitress misled us by telling us that the sarazin crepe meal was gluten-free. My celiac partner had it repeated twice so she chose this meal. Unfortunately she had very serious indigestion. The restaurant did not respond to our phone calls nor did the head office respond to our email. It is for this reason only that I leave one star. I don't think the staff are aware of the seriousness of this intolerance.
If it were possible to give a negative review I would.
I just had the most awful, disrespectful and rude experience with one of the waitresses at this location. My friend and I ordered 2 appetizers (tater tots, and one pretzel), as my meal I ordered the Classic burger, and requested a gluten free bun as I am gluten intolerant. Gluten intolerant means that I can only handle certain and very limited amounts of gluten or I get violently ill.
Upon receiving my bill I had questioned the waitress why I was not charged for the gluten free bun and she went silent. I then proceeded to ask if the bun was in fact gluten free and to my surprise she replied with a snarky "well it was whatever you ordered". I then began to describe the bun to her and she insisted that both buns looked similar and had a yellowish tint to them. I explained very calmly to her that its a good thing this isn't an allergy that could kill me but that I would experience stomach pain as it in as intolerance. She insisted that I should've noticed that it wasn't a gluten free bun prior to eating it and wouldn't even bring out examples to show me the difference.
Despite this issue, I still tipped her 10%, which I would've gladly given her more had she gotten the order correct.
After leaving, my friend insisted that we should not of been treated like that and decided to go back in to explain that this is not how you treat paying customers and for future to be more careful. However, this is when things got worse, instead of taking responsibility and apologizing, this waitress got very defensive. She insisted that it was my fault and I should've known it wasn't gluten free. She decided to throw even more shade at us by claiming that it didn't make sense that I wanted a gluten free bun if I had ordered a pretzel which contains gluten. Not that it is any of the staffs business, how much gluten I can eat but when this argument was used my friend continued to explain that I can tolerate certain amounts of gluten which is why we shared the pretzel. The waitress continued to argue that it was rude of me to tip so low, however the tip should've 0$ since she messed up on something that will affect my health. On top of these comments and arguments that this waitress was making, another male employee decided to chime into the conversation asking if I had hypoglycaemia and if that's the reason I couldn't eat gluten while laughing and making fun of me.
Customer service is clearly non-existent here and this situation could've been handled many other professional ways. This is not the way that paying customers should be treated. We have eaten here before and enjoyed it. We had no bad intentions, all we wanted was for the staff to be more careful in the future however, we will never be going back here and we do not advice anyone with allergies or restrictions to go here either because they are extremely careless and rude.
Good food! Service was good, The server forgot to mention that the gluten free bun was 3$extra so got a surprise when I got the bill! Ambiance was okay
Accommodating Gluten-Free