Had an issue today concerning the downtown location via door dash after eating here MANY times. The management at the West location and owner did a fantastic job problem solving and making us feel valid to want to come back again.
Highly recommend for gluten free people's(I have celiac), and to support a locally owned and ran business.
Thank you all.
For starters we have always loved first watch. We have been to other locations, just not this one until today. The wait time for the to go food was not too bad, unfortunately, I had to have a part of our order remade for potential gluten allergy. They not only remade the order, but they also were so kind about it and offered small coupons for our next visit and the food was hot and ready to go in a timely manner for how busy they were. Before getting home, I couldn’t help digging into my order and eating some bacon because of how good it smelled, my day was made with the customer service and quality of this food. Thank you so much Parkside First Watch team.
Last year I went with my son after Mother's Day. After two interactions, our server would not come back to the table and refused to even acknowledge me. I had to go find a manager to get the bill. Service has not gotten better.
I went with friends tonight and will likely never go back. Our server took 20 minutes to refill drinks AFTER I had to flag him down and saw him tending to other tables. Food took almost an hour to come out and all that was ordered at our table were burgers or sandwiches, a salad and gluten free honeysuckle chicken tenders. They say they have a dedicated Gluten Free fryer, but I still got sick. The Calamari appetizer used to be good. The "steaks" have turned into wedges smaller than most steak fries. One of our party was supposed to have a wedge salad with chicken. The chicken never came out, the salad was literally a head of iceberg lettuce cut in half with a vinaigrette and sliced onions on it, nothing at all like the menu described. The only change he wanted was no Bleu cheese.
Used to be good. Now just disappointing.
One of our favorite spots! Food is always great (gluten free awesome too!) I visited recently with a table of 8 ladies. Kimie, our waitress, was absolutely fabulous! So friendly and attentive! We were all impressed. She’s a keeper!
Accommodating Gluten-Free
