Kathleen Stumbo

We stopped here on our way to Oregon, and we will definitely be stopping here again! My husband and I both ordered burgers, and they were fantastic! I ordered mine with gluten-free options, and it didn't disappoint at all! The bun was good, and the house made ranch is out of this world! The staff were friendly, and I love that they assign fun names instead of numbers to the orders. The service is fast, but they definitely didn't skimp on anything. It's a must try!

Zachary Wiles

Yummy, full belly goodness! I have celiac disease, was able to order an entree thali style w/o naan and it was full gluten-free and dairy-free. The waitress didn’t seem to write a note of my allergy which usually makes me nervous as I am very sensitive to gluten cross-contact but I had no symptoms here, just an exquisite meal in a beautiful place. Stellar!

Andrew Blackburn

Rachelle Price

Beware of your bill and up charges. I’ve been here about 5 times now. Prices are high for a small burger with fries ($30 without any drink) but I’ve taken friends here as I like the food and atmosphere. However, at this point there is a good chance I won’t be back. Every time I’ve been here (except once when someone else paid), it feels like I’ve been nickeled and dimed for things that were not up front on the menu or were the opposite of what I was told when I asked an employee. For example, my first visit here they upcharged all 8 of us a few dollars each for duck fat fries after we asked if anything comes with the burgers and waitress gave us several options, one of which was duck fat fries (with no mention of up charges, nor does the menu have the info). They wouldn’t honor her word, so We all paid the extra. Another time, I was charged for a gluten free bun despite being told it was the same price as the regular bun before ordering. When I told the waitress she agreed it should be free but did nothing to reverse the charge. (It’s nice that they have gluten free bun tho) Last week, a friend and I each ordered the same burger at the new Redding location but they each were a few dollars extra when the bill came. We showed the waitress the menu price and she said “oh the menu is wrong, the bill has the correct price.” We asked a few ways kindly but she wouldn’t honor the menu price we expected to pay when we ordered. She assured us new menus were being printed tomorrow. A week later and their menu (paper) still reflects the incorrect prices. Tonight, a friend and I ordered 2 full meals and drinks. We spit them so we could have some of each and we were charged several dollar split fees without our knowing it. We hadn’t even asked for an extra plate. It’s the little things that add up to create a customer experience and sentiment. I’m tired of leaving with a bad taste in my mouth and feeling like I’m supporting a business that’s all about the money. It also Seems like each time I go I’m liking the food less because of it. Sadly, I likely won’t be back or recommending pipe line anymore. I didn’t order any drink and just my small burger and fries was $30 with tip. Same for my friends salad. Seems high to me.

Gemma Boothroyd

Yep, that’s some gooood coffee. Worked here on my laptop this morning and really enjoyed the vibe at Theory. A special spot in Shasta, no doubt :) Solid wifi too, and gluten free / dairy free treats for the peckish among us!