Not a great place if you have celiac disease. We have been visiting this restaurant for a while and didn't have issues until recently. The last visit I was sick afterwards from what I assume was cross contamination. We tried again today stressing that I have celiac disease. After making some modifications to the meal (which was marked as a gluten free option) and being assured everything would be ok as they have a celiac button that alerts the kitchen I was brought a burger that had a fried onion topping and the burger itself was fried (they do not have a dedicated gluten free fryer). I sent the meal back telling the server it wasn't safe after he kept telling me it was. He came back and confirmed it was not safe. When the manager came over to check on us 15 minutes later he offered to make me a salad with no protein to make up for it since that's faster.
Anyway long story short not all the staff is trained on cross contamination or food allergies for that matter. Eat at your own risk...
very disorganised staff. gave us wrong order. after they fixed it had to tell them to take off surcharge for gluten free. cashier could care less didnt acknowledge or apologise. dirty dining area and staff are all on their phones. stained ceiling tiles peeling paint general lack of maintenance. for $10 subs need to do better. food was ok but very sloppy and careless prep. feel like they are expanding too fast and not focusing on quality. wont be going to jersey mikes anymore
Love it. First time ever. Went in was greeted and sat right away. Waitress asked for our drink order quickly. Having a new diet restrictions of gluten free restaurants have become more of a headache then somewhere to enjoy. But this place changed it. First question is there certain meals that are gluten free? Her answer yes we can make any of it gluten free. This made my night. Will definitely be going back. They even have a separate fryer for gluten free!
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Patti P
Food was hot and served in a timely manner.
Service was ok, our waitress was either new or overwhelmed. We were greated quickly and the waitstaff was friendly.
There were several options for gluten free which was helpful.
Overall, good experience.
I would recommend trying this restaurant out!
I had the salmon with Chesapeake crab and lobster cream sauce. It was good except I kept getting bones. The veggies were over cooked imo and the mashed potatoes were flavorless. The dish my partner had was perfect he said and the bread was delicious.
We were a big group celebrating my neice's birthday on a Saturday afternoon. The staff was very accomodating, helpful, personable, kind, just were so lovely and got everything right (which is very hard to do with large groups, but they nailed it). The food was excellent. They have vegetarian, vegan and gluten-free options, and non-alcholic beers. Really something for everyone. They brought out the cake with two huge sparkler candles and the look on my neice's face was something I'll never forget. They really went out of their way to make this a special and memorable experience. Such a welcoming place.
We were very happy to see that this location uses a separate slicer, counter space, new cheese and condiments for clients ordering gluten free. The staff seemed knowledgeable and were careful to avoid cross contamination using new gloves and clean knives. Other locations did not seem safe as they did not have the separate preparation space, they were just going to wipe down their same tools. If you have Celiac and want to try an option for a sub, this is the location I would try. The GF roll is Udi’s.
Accommodating Gluten-Free
