A lovely place to have dinner with family and friends. They take reservations or you can chance a walk-in. Fun and supe delicious Polish and Italian options, and if you or.a loved one is gluten free, they are good about that. My cousin is super sensitive and is able to eat here. They have several delicious options, including a dessert. The building is an old church that has been delightfully redecorated to feel cozy and modern, with lofty ceilings filled with light and charm. It is not loud and echoey despite the high ceilings, perhaps because of the woodwork everywhere. The wait staff will tell you the interesting -and very Buffalonian- story of how a restaurant came to specialize in both Polish and Italian food! The prices are very reasonable especially taking into consideration that bread and salad are included. A favorite meeting spot for my family!
The food was ok, but it probably would have been better if I had been allowed the chance to order it the way I wanted. I’m lucky they even listened enough to hear me ask for a gluten free roll (which I had to double check was actually gluten free because I truly didn’t trust them). Aside from employee #1 taking our orders pushing us along as fast as possible to get back to her conversation, employee #2 at the register gave us our total before we had to stop him and ask for our drinks and chips to be added for the combos. He didn’t give us a choice on what size drink, and just rang us out for the regular, which we honestly didn’t feel like fighting anymore. He left the register the second the card went through, leaving another employee (#3) to get us our cups. He at least asked if we wanted a bag, but instead of getting us one, he wrapped up the next person’s order and then walked away. When we were finally given our food (mind you, I was not given the option to add any toppings, mine was simply wrapped and dropped by the counter), we had to ask about the bag again. Employee #4 gave us one, after very condescendingly saying “your subs not gonna fit in this bag”. I was pretty annoyed at this point, and just said “we wanted it for our chips, cookies, and the jar of chili relish we got, actually”. Employee #4 then turned to employee #3 who was actually sitting on the counter where the food was being prepped (not leaning, literally sitting on top of it) who promptly said “what a b*tch” as if I wasn’t standing three feet away. I might go to another Jersey Mike’s, but never this one, and I’d recommend the same to anyone else. (I would like to add, there was an elderly gentleman working there filling up the chip racks that was kind to everyone in the store and though he was not involved in our interaction, he definitely was not part of whatever is clearly going wrong in that store.)
