I have been coming to this place for years, it is hands down THE BEST pizza in Surprise. The customer service is absolutely first class. I made a mistake on my online order and selected the gluten free option. When I picked it up I let the young lady know I made a mistake and they re-made both pizzas at NO CHARGE ! This is old fashion customer service that you just don't see anymore. Thank you !
WHERE DO I START??? ORDERED A SMASH AVOCADO CHEESE BURGER (SWISS) ON THE SIDE, GLUTEN FREE BUN, SWEET POTATO FRIES, WITH CAMPFIRE SAUCE. SPLIT AS MY WIFE AND I WERE SHARING. WHICH THE KITCHEN DID. WHEN WE GOT OUR DINNER (20MIN. LATER) THE BURGER AND FRIES WHERE COLD! NO CHEESE AND NO CAMPFIRE SAUCE. FLAGGED DOWN THE WAITER (ZACHERY) AND TOLD HIM. HE HAD TO MAKE TWO TRIPS BACK TO THE KITCHEN TO GET OUR ONE CAMPFIRE SAUCE. THEN WENT BACK TO THE KITCHEN TO GET OUR CHEESE (PEPPER JACK?) IT WAS NOT SWISS, LIKE I ORDERED!!!! WHAT KIND OF TRAINING DO THESE SERVERS GO THROUGH? NOTE: THIS WAS ON A THURSDAY NIGHT AT 5PM AND THE RESTAURANT WAS ALMOST EMPTY. IF THIS HAD BEEN A SATURDAY NIGHT, I WONDER HOW MUCH FREE FOOD WAS THE MANAGER GIVEN OUT FOR SUCH SERVICE.
THE LADY MANAGER ON DUTY CAME OUT AND OFFERED US A FREE BURGER AND EXTRA FRIES AND DRINKS. WHICH WE RELUCTANTLY ACCEPTED. WHEN I PRINTED OUT THE RECEIPT IT WAS BLANK. NOTHING PRINTED. ZACHERY WENT BACK TO GIVE ME A PRINTED RECEIPT. I MENTIONED TO HIM THAT HE POSSIBLY NEEDS TO BE RETRAINED, HE THEN TOLD ME THAT I WAS THE WORSE CUSTOMER HE HAS EVER WAITED ON. REALLY!!!! ALL I WANTED WAS WHAT I ORDERED IN A REASONABLE TIME. IS THAT TOO MUCH TOO ASK?
THE LADY MANAGER ON DUTY GAVE US WHAT WE ORDERED TO TAKE HOME. I WAS NOT ASKING FOR ANYTHING FREE, I JUST WANTED WHAT I ORDERED IN A TIMELY MANNER.
I CAN ONLY SAY IF I OWNED THIS FRANCHISE, I WOULD BE TRAINING OR RE-TRAINING SOME FOLKS. IT IS NOT PROFITABLE TO GIVE AWAY FREE FOOD FOR INEXCUSABLE SERVICE AND COLD FOOD!
MY WIFE AND I HAVE BEEN TO NUMEROUS RED ROBIN RESTAURANTS AND THIS IS THE WORSE!!!! THE RED ROBIN IN TEMPE IS PERFECT. WE NEVER HAVE HAD A PROBLEM THERE. FOOD IS HOT AND SERVICE IS GREAT. MAYBE THE SURPRISE RESTAURANT CAN LEARN SOMETHING FROM THEM. I HOPE SO.
WELL, THERE YOU HAVE IT. GOOD LUCK IF YOU GO TO THE RED ROBIN IN SURPRISE, AZ. IT’S LIKE A BOX OF CHOCOLATES. YOU NEVER KNOW WHAT YOU WILL GET.
THIS SHOULD NEVER HAPPEN. ☹
Wine BarGrillItalianDinnerKid FriendlyKnowledgeable StaffGF Options Marked on MenuPastaTake AwayLunchDeliveryBarRestaurant
People are saying
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Esther DiCamillo
UPDATE:
went in again tonight. The food was great! My Celiac son amd I shared a salmon, daughter had shrimp scampi and husband has the steak Bryan. It was just as good this time! The oil and bread were so amazing too!
Amazing food and atmosphere- able to take my son who has Celiac disease - they have gluten free options!
Great food, friendly staff, and excellent service. My wife has Celiac so this is our go to place for gluten free options. They are great about no cross contamination!!!
victoria was amazing!! super attentive and very nice! the food is wonderful and very tasty! they have a bunch of different vegan and gluten free options as well
Tokyo Joe's is an healthy alternative to fast food take-out.
They also offer a range of fresh veggies and gluten-free items for their build a bowl design.
It's a healthier option for those who want it.
My husband and I have come here a few times now and we have enjoyed it. They are limited in gluten free options but they do have a cauliflower pizza and I'm pretty picky when it comes to my pizza but it was delicious! They have lots of different drinks and beers to choose from so there's definitely something for everyone. As my husband doesn't have dietary restrictions such as I do, he says they have delicious food! He's had pizza, a sandwich, and other stuff in the past and says they are all delicious! I would definitely recommend it if you're in the area!
I ordered a burger with a gluten free bun. I was impressed that the bun comes separate from the burger and fixings. The bun is warm and soft and good and If you've ever had gluten-free bun you know that would be a good one.
Tivoli Gardens is a cozy family type restaurant that offers reasonably priced comfort foods with an emphasis on some Italian specialty dishes.
My dining companion and I arrived early for a Sunday dinner. While they did not seem to have a gluten free menu, the server was more than helpful in communicating to the kitchen that I did not want aus jus sauce on my prime rib, no bread and no croutons on my dinner salad. My companion ordered their signature Tivoli pasta dish with sausage and the soup of the day. The large pasta portion was more than he could consume and quite tasty.
The only distraction was the noise level was a bit uncomfortable for a casual conversation which seems to be the norm in many restaurants.
We really enjoyed our meal and the excellent service.
Logan was our server and she was amazing! Efficient, friendly and made us feel welcome and comfortable. She’s a natural!
Great happy hour! (See photo) There were 4 of us and we ordered the flautas, empanadas, nachoitos and 2x ribs. Perfect portion size for us to all leave satisfied. Note: “ribs” are street corn cut in 4 and were our favourite. Since corn tortillas were used for everything, it was all gluten-friendly.
Great atmosphere. Spacious, comfortable with big windows that are rolled open when weather permits.
Accommodating Gluten-Free
