Robert Cavaliere

Google review

Friendly, attentive, and focused on quality. You’ll get your monies worth and get to choose from a bunch of saucy options. They also have a great gluten-free menu.

Jennifer Bova

Google review

Better service than a 5 star restaurant. I also found out after the fact they give a military discount. I'll definitely be back. Being gluten free, the staff was hands down the most trained group I have ever encountered at a restaurant from walking In the door to walking out, immaculately clean restaurant and bathrooms. This place has their customer service down to a science

DJ Zimmie

Google review

About a month ago I had issue at this restaurant and sent a lengthy email but never heard back. Last week I had another issue so I'm posting both here since management doesn't respond to emails. I hit this Mad Mex for takeout on the way out of town to a few destinations. Last month I placed a pretty large order (almost $100) online. Because the online modification system is lacking things like "no tortilla" for salads and "sauce on the side" for tacos, I had to call in to make modifications for food allergies. The woman who answered the phone couldn't be bothered to let me finish my sentence and told me to "call back later because they were busy". I explained about the food allergies and she begrudgingly wrote down what I said. When I arrived, I stood at the bar for almost 5 minutes with no employee behind the bar. When someone brought the food out, everything I requested was not actioned. Tortillas on an order for a gluten free person. Sauce on things. Forgot the salad dressing. I caught what I could but some things were discovered when we cut food open. Last week I called to place a takeout order to grab before I hopped on the turnpike. To be honest, I didn't want to give them my money but the food options in Monroeville are mostly junk. I called 3 different times and nobody picked up. Then I called Greentree to ask if Monroeville was closed. The manager put me on hold, called Monroeville AND the manager and couldn't reach anyone (5 mins of hold). I called Monroeville back about 5 mins later and someone magically answered! I placed my order and when I got there, there were 2 (2!) customers. Why was nobody answering? Definitely didn't have anything to do with the employee eating Chik Fil A in the back booth on her phone or the entire pan of cake they had for some kind of employee party. I don't tip on takeout anymore no matter where I'm calling and Mad Mex was the main impetus for this. About 50% of the time something is wrong or missing with my order but in 2025, my expectations are so low, what can you do.

Lolly Owens

Google review

Good food and staff. I must eat gluten free and both hostess and waitress were informative and kind about what I could eat. I felt safe and food was delicious. Wine from Italy was available and we order a white and a red. Both excellent. No gf goodie at the end but I was too full even if there were optons.

Brock Bellinger

Google review

Great food and knowledgeable staff. Very attentive and answered questions about Gluten-free options.