I recently visited this pizza place for the first time, eager to try it out and order three different pizzas. The staff informed me of their promotions and explained them in detail, which seemed great at first. However, when I tried to use the promotions, I ran into several issues that left me frustrated.
For example, there was a promotion for an XL pizza with two toppings. I asked to add a third topping and pay extra for it, but I was told this wasn’t allowed. The price difference between the promotion and a regular 3-topping pizza was $15, which didn’t make sense. Why not allow customers to pay for additional toppings?
Then, I considered one more promotion for two medium pizzas, each with two toppings (a total of four toppings). I asked if I could put three toppings on one pizza and one topping on the other, still sticking to the four-topping total. Again, this was denied. Although I wasn’t happy, I reluctantly agreed.
Finally, I requested one of the medium pizzas to be gluten-free and offered to pay the difference. Once again, I was told this wasn’t possible, meaning I couldn’t use the promotion. At that point, I decided not to get pizza for myself and looked for other options.
Ultimately, I ended up ordering two pizzas without any promotions, as this was what my wife wanted for a small party we were hosting.
The overall experience was disappointing. The rigid rules around promotions make no sense and don’t allow for customer preferences or basic flexibility.
The only reason I’m giving two stars instead of one is because of the staff member who assisted me. He was nice, patient, and genuinely tried to help, but the policies tied his hands. Unfortunately, I wouldn’t recommend this place to anyone
They didn’t have any tables available but they let us sit at the bar because we were in a rush, and they took excellent care of us. The food was amazing, as usual. Jacob who greeted us at the door was very kind, and our waiter Marianne was great too. And obviously the food was amazing, as usual. They accommodated my gluten allergy as well which is always appreciated! Thanks!!! ⭐️
My spouse and I order from here via UberEats once in a while and every time we order the food is fresh and portion sizes are good. As others have said in the comments, their large laffa bread is mouthwatering…I have a gluten intolerance and still treat myself with this, but pay for it afterwards lol.
Never had a bad experience here, but the only thing I’d comment on that could be better are the prices because they are a tad high. We usually only order from here when UberEats has a promotional coupon. A couple times we have ordered without the coupon and a meal for 2 runs up to about $50 not including driver tip. But once in a while it is so worth it :)
We are moving in a couple months up North and won’t be able to order from here anymore. We will miss it! Thanks for the great food!
2316 Major MacKenzie Dr., Maple, ON L6A 1W6, Canada
Gluten-free options
LunchDinnerItalianDeliveryTake AwayKid Friendly
People are saying
View more
Ana Luiza Valente
Food was delicious!! Gluten free pasta and "focaccia" were excellent and well served. Nice, accommodating and joyful staff. Pretty ambience. Excellent overall.
We hosted my future sister-in-law's Bridal Shower at 9Baci & we cannot say enough good things about the experience. 9Baci made it so easy by providing the linens, sweet card, backdrop & champagne wall. Along with those items we also got to pick which chargers, glasses & utensils we wanted for the night. We brought in our own flowers by all the decorating was done by the staff so when we got there as hosts, we just got to sit & enjoy!
The food, as always, was next level. The Bride & I are both Celiac & the staff went above & beyond to ensure that we were safe to enjoy our meal.
There was never a moment that there was an empty glass, a dirty dish on the table or anything wanting anything. The service was exceptional.
Thank You to Cathy & her team for truly making this an unforgettable night.
Delicious, healthy dairy free and gluten free options, and great tasting almond milk cappuccino.
If they had stevia and faster internet it would be 5 starts for sure!
Accommodating Gluten-Free