Jaclyn Lyons

Google review

Great menu! Good gluten-free options! Very clean! Great staff!

Leah Tierney

Google review

I want to start by saying that the service provided by our server was absolutely incredible. They were attentive, kind, and quick. The restaurant itself was clean, we were seated promptly, and most of the food was delicious. However, my experience was overshadowed by how my dietary needs were handled. I have specific dietary restrictions (no gluten or dairy) and made it clear that I needed my steak cooked in olive oil and my sides prepared plain. Unfortunately, the steak came out completely burned. I politely asked for it to be remade, and while the server promptly went back to the kitchen with the issue. A manager then came to my table and tried to explain that due to cooking my steak in olive oil it would come out “Pittsburgh style,” resulting in the charred appearance. My steak was not charred. It was completely inedible. Please see images of my steak vs. a “Pittsburgh style” steak. I was shocked by this explanation and explained that I’ve had steaks at LongHorn and other restaurants cooked in olive oil before, and they’ve never been served burned or tasted that way. It felt dismissive of my concerns, and frankly, it seemed like an excuse rather than a genuine explanation. The manager then had the steak remade and it came out perfect. They offered to let me take home the burnt steak and possibly feed it to my dog. I took it home and didn’t even feel comfortable feeding my dog portions of the steak. While I appreciate the quick service and the efforts of the staff, I hope management takes this as an opportunity to revisit how dietary requests are handled and also not try and combat the customer. This situation could have been handled better.

Jessica Walters

Google review

So happy they have gluten free options. The food is always so good and fresh!

Destiny Hiser

Google review

Food was great, hot fresh, delicious, the cooks take their job seriously and do their best and I thank them for the delicious meal as well as they sweet employees at the registers who had great customer service however when I asked the manager about gluten free options, he spoke to me like I was stupid. Trying to educate me on how he can't offer fully gluten free options because there's always a chance of cross contamination. As a mother with a 6 year old with celiacs, I want to know how big of a chance because chick fil a , in n out burger, Red Robin, chipotle and others are able to speak to me respectfully and inform me without offending me as well as provide food that doesn't make her sick so I inquired more details so hopefully add shake shack to that list but this manager was so full of himself that he couldn't help but take the opportunity to puff his chest out. I'm so disappointed. This is my second instance with this specific shake shack and I don't know if I will ever eat at this company again, I would rather go to 5 guys where they don't mind my questions about keeping my daughter safe.

Rita S

Google review

Tasty gluten-free options