1418 Coffee - Prosper

Came here TWICE today. Once in the morning and once in the afternoon to try and see if the service was any different. Both times, I left so unsatisfied. This morning, i mobile ordered a gluten-free sandwich, apple crisp, drink, and water bottle (alot of food for just one person to carry out) and they did not offer me a bag. When I asked the barista for a bag he didn't know where it was (bc it was his first day so I completely understood that) but the 2 guys training him acted so put out to go and find me a bag. The apple crisp was ice cold in the center, and my lavendar steamer, which was ordered "extra hot," was lukewarm at best. Still, i went back after work today to give them a second chance. New shift, so new workers. This time, I order another sandwich and an iced green tea. He brings the tea out to me hot(?) and seems to not understand when I ask him for a cup of ice. The girl who brings out my food calls my name, so I go up to the bar, not realizing that she's at the back. The girl says nothing to call my attention to her and stays standing there. A bunch of hipster kids that know no professional etiquette. Will not be back. Giving 2 stars only bc they offer gluten-free options.

This place is always bustling. The coffee and tea drinks are so good. There are several gluten free options which is great if you have this dietary restriction. Love this place everytime I visit.