53 on Ross

Went here with some friends. It was a lovely experience. They had lots of gluten free options & modifications. Will definitely eat again here the next time I'm in Red Deer

Not sure if I came on a bad night but I was so looking forward to come to this place for my son birthday and the whole evening was a bad experience.. first i went sat at the bar while waiting for my son told the hostess it also my son birthday after 15 minutes someone finally ask me if i was looked after , the place was not busy. I finally got a glass of wine. Once he arrived, we decided to sit on the patio again, not busy !!!! the waitress came and took our order. we went thru with her twice to make sure it was right and to make sure it was gluten-free. We ordered seoul food ,Allium Yoru , one special which was sole and a gustreau's pantry. After 25 minutes, she brings us the gustreau and allium yoru . She even ask us if this order was ours ..I asked her what happened to the other appetizer and my fish she looked at me like she had no clue what I was asking her she stood there looking at me like I had 2 heads and couldn't say nothing I said were went thru our order twice with you said she missed understood Really ???? She ask me if I wanted to order some more food. I said no, obviously you forgot my order. We were so hungry that my son and myself split the meal that we received I went to the bathroom and saw the owner at the bar ask her if the waitress was ok because she was totally clueless about our order and didn't look OK and i mention she forgot To order half our meal ..the owner was as confused as I was ! Even the manager walked by, very confused that half my meal was never ordered. I even expressed to her how much I was looking forward to be eating in her establishment from a tour I did with the city of Red Deer. She ask me of I wanted to order more food I told her I was still hungry and at this point the experience to have a good meal and celebrate my son birthday was done and it will be faster to get a couple tacos at taco loft .One girl came to apologize to my son, and that was the end of an evening.I never in my life had experience like this!very disappointing!!!!