A Papano's Pizza

We’ve loved this place for a long time but after today won’t be coming back. My husband went in and ordered two pizzas. One standard and one gluten free crust for me because I have food sensitivities. Up till now we’ve never had a problem. They took our money. Told my husband it would be 20 minutes. Pretty standard. 20 minutes pass and they tell him one is done but the other is still in the oven. He stands around for another 5 minutes before they then tell him actually they don’t have any of the gluten free crust. Listen, we’re not mad they didn’t have it. That happens. We’re mad they let us wait knowing they didn’t have it and tried to lie about it at first. They offered to give my husband his pizza for free but he doesn’t want to eat one in front of me. He asked for a refund. Didn’t demand his tip back and we left. Front of house needs to be more mature in how they handle these situations.

I got the gluten free meat pizza. Hands down the best gluten free crust I’ve ever had. The topping were fantastic as well but that crust was incredible. They did a stellar job and had our pizza ready much faster than they said. The location is very close to the beach so we’re able to take the pizza to the beach and sit and enjoy it there.