ARBOL Eatery

My husband and I went here for lunch. I have Celiac Disease. Upon walking in I spoke with the staff regarding gluten free options. I was told all of the sandwiches were on gluten free bread that they didn’t use any other bread. I was shocked, relieved and excited. We even confirmed that all the bread was gluten free?? And she confirmed yes it was. I even asked so there’s not a chance of cross contamination? She said no chance. Being excited to try any sandwich I placed my order. Once we received the order the bread was not gluten free and my husband went back up to the counter and she said oh no it’s not gluten free— with Celiac it crucial to not eat gluten even a tiny bit can make me very sick. This was an horrible experience. I was told and confirmed it was gluten free when it wasn’t. I was also told the amount of the food would be refunded and the manager would reach out to me. I haven’t received either. It’s really sad, gluten free isn’t a choice for everyone.

I got a cubano sandwich on gluten-free rolls. There was plenty of meat, but it wasn't the right proportion of meat to cheese. Believe it or not, there was too much meat! The place has many alcoves providing seating. There were many potted plants. I was able to find metered street parking.