Acacia Dining

What a disappointment! Ambience, location and vibe of this place is lovely. Staff friendly but lack knowledge of menu and food regulations. I am Coeliac and ordered a gluten free menu item and specified that I was coeliac when placing my order. When the food came to the table, I was informed that the food contained traces of gluten as it was cooked in a shared fryer. I explained that I could not eat this and reinforced that I had specified coeliac when I ordered. I then had another staff member/perhaps manager come and tell me that the meal is gluten free but just not suitable for coeliac as it is cooked in a shared fryer. After much back and forth we had to agree to disagree that once the gluten free food goes into a shared fryer it is no longer gluten free. In any case I changed my order but had to wait for another meal to be cooked. When we had all just finished our meals we were told we would have to leave as our table was booked for another booking. At no time had we been told our booking was only for 45 minutes. We had no time to have a coffee, we just had to leave. So very disappointing and I will not return, ambience only counts for so much.

Probably the best gluten-free chocolate cake we’ve had. Thank you!