Don’t be fooled into thinking the long line out the door is because the place is amazing. The long line is because they have awful service, inefficient seating, and they don’t have a menu online for people to order takeout. The fantastic reviews are from tourists who are tipsy, hungry, and just happy to be on vacation. Tourists give every single place 5 stars. I’m a local and I’ve given this place 25+ chances to redeem itself and I’m done. No more. There are so many issues:
The food is good, but honestly, the rest of the issues make it not worth it to go there or order from there. No fajita or taco is worth the aggravation I’ve experienced here. The servers are rude and food takes a very long time to arrive. The worst part, by far, is this: they still don’t have a menu online. They have a link that says “menu” on the site, but you click it and it only has a few dishes on it. It’s not the full menu. If we have people in town visiting us, we can’t go there because people can’t see what they offer ahead of time and nobody wants to drive to the restaurant to go take pictures of the menu. The menu is also not on Uber eats. What restaurant doesn’t have a full menu online? It’s like a time warp back to 1995. Another awful aspect of this restaurant is they NEVER answer the phone.
I understand that they are busy and I guess they probably think that because they are so busy, they don’t have to have a menu or customer service or care about customers at all. However, here’s the thing: so many other restaurants are busy…and they have their stuff together. They don’t use their popularity as an excuse to treat customers like garbage. Why are you even in the restaurant business if you have such little concern for customers? Why even bother?
Despite me expressing concerns in the past, these people just don’t care. I’m a local. I used to eat here all the time before I became fed up with the place. No food is good enough to deal with the lack of caring. I’m done and not going back. Also, soft corn tortillas for people who can’t eat gluten would be nice for people who decide to go back…but I won’t be back. I wish I could tell you the other Mexican place on Gulf Blvd is great. It’s not. Awful food, but ok service. If you want fantastic Mexican with good service, you’ll have to travel further than Gulf Blvd on St. Pete Beach.