Akai Lounge Westfield

The service we experienced last week was one of the worst I’ve ever had. I’ve been coming here since they opened (at old location). We waited over an hour for our table (reservations at 7) seated at 815 and then waited almost another 45 minutes for a server to come to our table to even offer us water or take our orders. He proceeded to not even greet us just said “what do you want.” We had a food allergy at the table and he seemed to have disregarded it and when we asked if the soy sauce was gluten free that he brought over (which we had requested) he shrugged and said “oh, no, I’ll bring a different one over.” The only time he checked on us was to tell us kitchen was taking last orders. I never write reviews like this and I always try to give people the benefit of the doubt especially if it is a busy night, but this was next level terrible service.

Great place for sushi. Gluten free menu was superb.