a tragicomedy with a touch of rudeness
I order a GLUTEN-FREE marinara pizza, specifying in every human and inhuman way that it was supposed to be just tomato, oil and salt. Verbally, in writing, with emphasis worthy of a Latin oration. And what does it get? A pizza... with cheese. And basil. For a CELIAC child, who hates cheese.
Congratulations: either you are masters of selective deafness or you have won the "capocchiàm interpretation of the order" award.
I call patiently and in a civil tone (more than the situation deserved), to report the very serious error and I am told, with an air of arrogant superiority, that "we always make the tomato-only pizza with cheese". Oh yeah? Then call it a "tomato and cheese-only pizza by chance" pizza, so at least we know that the laws of logic in your restaurant are an opinion.
And it doesn't end there: they hang up on me. No apology. No attempt to fix it. Just arrogance, insolence and a rudeness that would make even a ghost call center blush.
In short: zero attention, zero professionalism, zero humanity. But above all zero awareness of the risk you run when serving food to those who CANNOT eat it. Luckily I realized this before my son tasted it.
Not recommended with every fiber of my being.
The pizza is good, but today they don't just sell pizza but a service